Refund and Returns Policy 

 

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your Flum Pebbles or any other product, we are here to help with our simple returns and refund process.

1. Returns

We accept returns under the following conditions:

  • Eligibility: Items must be returned within [30 days] from the date of purchase.

  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.

  • Non-Returnable Items: Certain items, such as opened or used products, may not be eligible for returns. Please review product descriptions for any restrictions.

To initiate a return, please contact our customer service team to receive instructions and a return authorization.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original payment method.

  • Processing Time: Refunds may take [5-10 business days] to process after approval, depending on your payment provider.

  • Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

Please note that if your return does not meet our return conditions (such as damaged, used, or non-defective items), we reserve the right to reject the refund or return request.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the product for a refund and placing a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately We will arrange for a return or replacement at no additional cost to you.

5. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team 

  2. Provide Information: Include your order number, the product(s) you wish to return, and a brief description of the issue (if applicable).

  3. Return Instructions: Our team will provide you with the necessary return instructions and a return authorization number (if applicable).

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

6. Cancellation Policy

If you wish to cancel your order before it has shipped, please contact us as soon as possible. We will do our best to accommodate your cancellation request. However, if the order has already been processed or shipped, we are unable to cancel it.

7. International Returns

For international orders, customers are responsible for return shipping costs. Please note that customs duties and taxes are non-refundable.

8. Contact Us

If you have any questions about our return and refund policy or need assistance, please contact us